Refund policy
Zoveny Return, Replacement and Refund Policy
Last updated: 31 August 2026
At Zoveny, we want the product you receive to match what you ordered and what was presented on our website. This policy explains when a return, replacement or refund may be available.
Return request window
If an item arrives damaged, defective, incorrect or materially different from its description, please notify us within 48 hours of delivery so we can investigate promptly.
Email support@zoveny.com with your order number, reason for the request, and clear photographs or videos showing the item, packaging, shipping label and issue.
Damaged, defective or incorrect items
If we confirm that an item is damaged, defective, incorrect or materially different from the product ordered, we will ordinarily arrange a replacement at no additional cost. Zoveny will cover reasonable return-shipping costs when the issue is confirmed as a product or fulfilment error.
If a suitable replacement is unavailable, or where a refund is otherwise required under applicable law, we will refund the original payment method.
Unboxing evidence
We strongly recommend recording one continuous, clearly visible unboxing video—from before opening the parcel until the product is fully inspected. This helps verify transit damage, missing contents or an incorrect item and can significantly accelerate resolution.
If an unboxing video is unavailable, please still contact us within the applicable period and provide all other available evidence. Each request will be reviewed on its facts. Nothing in this policy limits rights available under applicable consumer law.
Items different from the listing
If the item received is materially different from the description, specifications, quantity or images displayed when you purchased it, contact us within 48 hours of delivery with supporting evidence.
Minor differences caused by lighting, screen settings or clearly disclosed colour variations might not qualify. However, a genuine misdescription claim will not be rejected merely because the parcel was successfully delivered.
Non-returnable items
Unless defective, incorrect or otherwise required by law, change-of-mind returns cannot be accepted for:
- Opened or used personal-care, grooming, hygiene or wellness products;
- Items that have been used, washed, altered, assembled or damaged;
- Incomplete products or items missing packaging, accessories, seals, labels or documentation;
- Products identified as final sale or non-returnable before purchase; and
- Gift cards or downloadable products, if offered.
Return authorization and inspection
Do not return an item without written authorization from Zoveny. We will provide the approved instructions and return location after reviewing your request.
Products returned without authorization, sent to an incorrect address or returned on a cash-on-delivery basis may be refused.
Returned items will be inspected before a replacement or refund is approved. If an item does not meet the eligibility conditions, we may decline the return and explain the reason.
Refund processing
Once an eligible refund is approved, it will be issued to the original payment method. The amount generally appears within 5–10 business days after approval, depending on PayU, PayPal, your bank or card issuer.
Zoveny will cover or reimburse reasonable return shipping for a confirmed damaged, defective, incorrect or materially misdescribed product. Change-of-mind return shipping remains the customer’s responsibility.
Order cancellations and refused deliveries
To request cancellation, contact us as soon as possible. Cancellation cannot be guaranteed once processing or dispatch has begun.
Refusing delivery does not automatically qualify an order for a refund. Any resulting return and associated costs will be reviewed under this policy.
Contact Zoveny
For return, replacement or refund assistance, email support@zoveny.com. Include your order number and all available supporting evidence.
This policy does not exclude or restrict any non-waivable rights available to consumers under applicable Indian law.